Terms & Conditions

Parties to this agreement

This user agreement contains the terms and conditions of the use of aitonordic.com web service. When a person creates an account or orders product/s, he or she agrees to this agreement.

Use of the web service

The web service of aitonordic.com is intended for private individuals, institutions and companies who live / which are located in Italy.

Return policy is not applied to orders made by institutions or companies.

You must be eighteen or older to order products from the aitonordic.com web service.

Registration

User can create an account by filling out the register form and choosing a user name and password. To create an account user must provide their real name, address, phone number/mobile phone number and e-mail address. In addition to this information, the institutional and corporate customers must include the trade registry number and VAT number.
By creating an account user warrants that he/she has read the provisions of this agreement, agrees to these provisions and pledges oneself to comply with these provisions.
The user ordering on behalf of a company warrants that he/she has sufficient authority to order the items in question and bind that company to this agreement. 

Registration is free of any charges.

User responsibilities

The user accepts responsibility for all activities that occur under his/her account or password. The user is solely responsible for maintaining the security of his/her password.
The user warrants to the service provider that the information he/she provides during the registration process (and any notification of change of such information) is true and correct, and that he/she is over 18 years old.

Privacy policy

Service provider is committed to respect user´s privacy. Service Provider is the sole owner of the information collected on aitonordic.com. The information is used entirely and only by us, except in cases where we use third party agents to perform certain functions for us, such as credit card processing, delivering packages and fulfilling orders. In these cases, we provide only the information necessary to perform those specific functions.
Service provider does not transfer any information given by the user for third party for any other purpose than processing the order. We will not sell, share or rent this information to any other entity for any reason.
Service provider reserves the right to transfer the information provided by the user to the authorities in the case of infringement of laws and violation of good practice (bona mores) by the user.
User has the right to examine, change and delete information about him/herself from the register. Upon request we provide any site visitor who establishes his or her identity to our satisfaction with access to information that we have collected from them.

Ordering and Payment Terms

When an order is placed in the service the binding sales agreement between the user and the Service Provider is reached. The user receives an e-mail confiming his/her order with all details regarding the availability and estimated delivery time.
Payment must be received by the Service Provider prior to acceptance of an order, unless otherwise agreed by the service provider.
Service Provider reserves the right to reject any order in its sole discretion.

Product price

The product price is the price displayed for the item on the service at the time of ordering. In Italy delivery charges are intended for each order, and it is 7€ /order, and all purchaces worth over 80€ will be sent to the user free of charge. For other EU countries, the delivery charge is 20€ and for orders above 150€ the delivery is free of charge.

All the product prices and delivery charges are displayd in euros (EUR), and they include VAT.

Delivery

Delivery charges change depending on the weight of the delivery. All purchases worth over 80€ will be sent to the user free of charge in Italy. Deliveries to other countries cost 20€, and for orders above 150€ the delivery is free of charge.
Delivery times vary from product to product. Delivery time is determined by availability of the product and destination of the order.
Service provider shall not be liable for delays in performing or failure to perform this Agreement or any obligations hereunder, which are directly attributable to causes beyond its reasonable control (force majeure), including, but not limited to, acts of God, fires, strikes, labor disputes, war, acts or intervention by any governmental authority, failure of a common carrier, supplier, hardware, software, browser, or communications equipment, or network failure, congestion, or malfunction.
Service provider reserves the right to deliver different products ordered in the same time separately.
Service provider takes responsibility over the loss and damage of the product occured during the delivery.

Cancellation and returns

User (except institutions and companies) has a 14-day right to return or exchange a product according to Italian consumer protection legislation. This returns policy does not extend to products which are produced or altered according to the customer’s wishes.
The customer has a right to return a product if

  • The order has been cancelled according to the terms and conditions by notifying aitonordic.com within 14 days of delivery,
  • The product has not been used,
  • The product is in the condition in which the customer received it in and all the parts of the product are included in the package and
  • The product has been repackaged into its original package or an equivalent.

The product must be returned immediately after cancellation.
When returning products user will be responsible for the risk of damages.

Changes to the service and this agreement

Service provider reserves the right to make changes to the service, policies, and this User Agreement at any time.

Jurisdiction and Settlement of Disputes
This user agreement will be interpreted, construed and enforced in all respects in accordance with the laws of the Republic of Italy. Any contractual disputes are primarily settled through negotiations, in other cases disputes are settled in a local court.

Language of this agreement

The parties have agreed that this agreement and related documents shall be written in English.